We’re overachievers out to maximize your company’s lifetime value.

Founded in 2012 in Montego Bay, Jamaica, itelbpo is now a global business, and the region’s largest home-grown BPO. With 5 facilities in 4 onshore and ultra-nearshore locations and a robust network of U.S.-based work-from-home experts, we have an optimized workforce to deliver customized contact centre solutions.

 

Our geographically disbursed teams are able to satisfy the most complex customer experience needs.

 

What’s more, our entrepreneurial culture is sustained by our shared core values of Quality, Integrity, Reliability and Family. We don’t just talk the talk, we walk the walk by providing real and measurable results to meet our client’s strategic and tactical objectives. More than a contact centre, we think quick and act even quicker to ensure we meet the demands of an ever changing marketplace. We’re a forward-thinking business that uses modern recruitment and training approaches to incubate talent. By incorporating the most up-to-date technology, we maintain secure, resilient and agile operations.

We are a full service Contact Center operation located in Montego Bay, Jamaica. With our 25+ years of experience is why we are the favorable option when it comes to Nearshore outsourcing. Jamaica has a trained workforce that is very familiar with the US, Canadian and UK markets. Increase your revenues and lower your costs today by working with a provider that considers its staff and clients familY.