The National Commercial Bank (NCB) is advising its customers that a major upgrade and modernisation programme for its core banking and online banking platforms will commence on Friday, May 17 and will likely result in some disruptions.
The period of the upgrade is expected to last between four and six weeks the bank said in a statement on Friday.
“The purpose of the upgrade is to create a technological platform that allows us to improve on the speed, efficiency, customer friendliness, and reliability of the banking services we provide to our valued customers,” NCB said.
“These changes are in response to desired improvements expressed by our customers, and based on our own ambition to provide a world-class experience worthy of our customers’ loyalty,” the bank added.
With some service interruptions likely, NCB is advising its online customers to complete the registration for their security token ‘RSA Secur’ by May 15, to avoid disruption of service following the upgrade. Business customers are encouraged to settle pay-roll processes on or before May 15, in the event of disruptions during the usual salary payment period.
In order to facilitate the upgrade, all NCB branches will close at 1:00 p.m. on May 17. Banking hours will be extended to 3:30 p.m. from Tuesday, May 14 to Thursday, May 16 due to this early closure.
Additionally, NCB said all online banking and mobile app services including balance checks, bill payments, and transfers, will be unavailable from approximately 3:00 p.m. on May 17 to 8:30 a.m., on Monday, May 20.
During this period, customers may still conduct transactions via ABMs and point of sale machines and NCB has assured that should there be any changes to this estimated downtime period, customers will be advised via social media, email, SMS and radio.
And NCB has also advised that dedicated teams have been put in place to respond to queries during this period. For service queries, customers can call 888-NCB-FIRST or email
[email protected]. It said updates will be regularly posted in the press and social media and on the NCB website.
